A record only chases itself if it has three things:

“Assigned To (Traiu)” is our person who pays or renews it. The Employee / Name / Driver field on the same form is the client’s own person — the one holding the SIM or driving the car. They are different fields on purpose.
Exception: mobile, broadband and electricity bills do not use it at all — their three monthly jobs are routed by job, in Settings. See the next panel.

A bill is not one piece of work. Every month it is three, done by two different people on three different days — so it is three separate tasks:

Each day is a day of the month: put in the 5th and it means the 5th of every month. Tick a job off and that day rolls on to next month by itself — the other two are untouched, because they are somebody else’s work on a different day.

Who does what is not on the record. It is set once, in Settings → Monthly Bill Jobs, and applies to every bill. That is why the ASSIGNED TO column in the import templates is ignored — put a name in it and nothing happens. Change the three dropdowns and every task moves the same day, without touching a single record.

DUE DATE is not a job. It is the deadline the Pay task has to beat, and it is shown on that task as “must be paid by…”. Making a task of it as well would have two people chasing the same payment. Paying the bill rolls the due date too.

A mobile bill is not a one-off date — it falls on the 18th every month. Storing one date can only ever be right for one month, so when you have paid it, press Mark Paid (My Tasks, or the Due Tasks report). That one action:

• writes the payment down, with the amount and a note, so “did we pay this last month?” has an answer;
• fills in Pay Date for you;
• moves the due date on by one month — keeping the same day, and keeping month-end at month-end;
• moves the reminder date with it, keeping the same gap;
• and takes it out of the overdue list until next cycle.

Got the wrong one? Undo puts every date back exactly as it was.

Reminded is the other button: press it the day you actually tell the client to pay. That fills Bill Sent (Reminder), which is the column on their own sheet.

Every register has an Import button: download the template, fill in row 2 onwards, upload it back. Four things worth knowing:

• A date column accepts either form. Write 18 and it means “the 18th of every month” — which is how the client sheets are written; 2 means the 2nd, 5 the 5th. Write 18-Aug-26 and it means that exact day. Both work in DUE DATE, FILE DATE, PAY DATE, BILL SENT and BILLING CIRCLE.
• ASSIGNED TO is ignored on the mobile, internet and PSPCL sheets. Who does each monthly job is set in Settings → Monthly Bill Jobs, the same for every row, so whatever you type in that column is thrown away. On other sheets it still works and must match a real employee name.
• DURATION decides how often the jobs come back. Monthly, 3 Monthly, 6 Monthly, Yearly — any x Monthly works, so 8 Monthly is fine too. Tick a 3 Monthly bill’s Pay job off in March and it returns in June. Leave the cell blank and the row stays monthly, exactly as before.
• EXTRA USAGE and ZERO USAGE are YES or NO, and show on the mobile list as a green dot for YES, a red one for NO. A blank cell shows no dot.

Each register’s Export button writes the same columns back out, so you can export, edit in Excel, and upload again with “Update them from the workbook”. Do not touch the ID column (mobile number / account id) — that is what matches the rows up.

The Notifications Hub rebuilds itself when somebody presses Run Auto-Check Now. To have it happen on its own, add one scheduled job in Hostinger — hPanel → Advanced → Cron Jobs, once a day, early morning:

wget -q -O /dev/null "https://home.traiutech.com/api/cron.php?key=<CRON_KEY>&job=reminders"

CRON_KEY is in api/config.php — change it from the shipped default, because that URL is the only thing protecting the job. It rebuilds the in-app queue and nothing else: it sends no email or WhatsApp, and it never touches customer data. Running it twice in a row does nothing the second time.

Everything below lives in one place: Staff Management → Time & Leave.

The 15-minute grace

The day is settled as one net figure: minutes in early and out late count for you, minutes in late and out early count against you. Net more than fifteen minutes over is overtime in full; net more than fifteen minutes short is late in full; within fifteen minutes either way nothing is counted. On a 9:00–19:00 shift: in 8:50 and out 19:10 is 20 minutes of overtime; in 9:20 and out 19:40 is 20 minutes of overtime and no late mark (the evening covered the morning); in 9:40 and out 19:20 is 20 minutes late.

Late — the first three are free

Counted per calendar month, and it resets on the 1st.

Example: late on 6 days → 3 free, then 3 at ₹50 = ₹150. Late on 9 days → 3 free, 4 at ₹50, 2 at ₹100 = ₹400.

Coming in after 12:01 is a half day

And it is not also counted as a late day. One late morning is charged once, never twice — either it is a late mark, or it is a half day.

Sundays and holidays are paid

You are not docked for a Sunday if Sunday is your day off, and you are never docked for a declared holiday — no punch is needed on either. If you do work one, you still keep the paid day and any overtime you earned on it. Staff who work Sundays are set differently, so they are not paid for a day they were never expected to attend.

Overtime

The day’s net extra minutes (early in + late out, less late in and early out) once that net is more than fifteen minutes. On a 9:00–19:00 shift, in at 8:30 and out at 19:20 is 50 minutes; in at 9:20 and out at 19:40 is 20 minutes. The hourly rate is your monthly salary ÷ 30 ÷ 8 — so ₹24,000 a month is ₹800 a day and ₹100 an hour. Two hours over pays ₹200 at the standard rate; a multiplier of 1.5 would pay ₹300.

How the month adds up

An advance you have taken is shown separately from the slice being recovered, so you can always see how much is still outstanding.

If something looks wrong

Forgot to punch out. It shows in Reports → Mispunch & Absent. Tell your manager the same week — a day with no punch-out cannot be worked out on its own.
A day is missing entirely. A working day with no record is treated as absent. Sundays and holidays are not.
Your shift looks wrong. Late is measured against your shift, not a company-wide nine o’clock. Check which shift you are on before assuming a late mark is wrong.